Legal

Privacy Policy

Last updated: January 2026

1. Who we are

This policy explains how HAYVO LIMITED ("HAYVO", "we", "us"), a company registered in the United Kingdom with its registered office at 3 Dorchester Close, Wirral, CH49 7QB, United Kingdom, collects, uses and protects your personal data when you visit our website or place an order.

2. Information we collect

  • Contact details you provide, such as name, email address, phone number and delivery/billing address.
  • Order information, including products purchased, order value and order history.
  • Payment information processed directly by Stripe, our payment provider — HAYVO does not store your full card number, CVC, or bank details.
  • Technical data such as IP address, browser type and pages visited, collected automatically to keep the site secure and functioning correctly.
  • Correspondence you send us, for example through our contact form or by email.

3. How we use your information

  • To process and fulfil your orders, including shipping and customer service.
  • To manage wholesale and private label accounts.
  • To respond to enquiries sent through our contact form.
  • To comply with legal, tax and accounting obligations.
  • To improve our website, products and services.

4. Payment processing

All card payments are handled by Stripe, Inc., a PCI-DSS compliant payment processor. When you check out, you are securely redirected to Stripe's hosted checkout page. HAYVO receives confirmation that payment was successful, along with the billing and shipping details needed to fulfil your order, but never sees or stores your full card details.

5. Sharing your information

We share personal data only with service providers who help us run our business — such as Stripe for payments, Netlify for website hosting, and courier partners for delivery — and only to the extent necessary for them to perform those services. We do not sell your personal data to third parties.

6. Data retention

We keep order and transaction records for as long as required by UK tax and accounting law, typically six years, and other personal data only for as long as necessary for the purposes described in this policy.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to request a copy of it in a portable format. To exercise any of these rights, contact us at info@hayvolimited.shop.

8. Cookies

Our website uses only essential cookies required for core functionality, such as remembering the contents of your basket. We do not use third-party advertising cookies.

9. Contact us

If you have questions about this policy or how your data is handled, write to us at info@hayvolimited.shop or by post to 3 Dorchester Close, Wirral, CH49 7QB, United Kingdom.